You are deemed to have read, understood, and agreed to the Terms & Conditions upon your commencement in using the “Natural Health Care” official website. The company reserves the right to amend or add on to the Terms & Conditions of this agreement anytime without having to inform customers prior. By continuing to use this website after the company has announced any changes, you are deemed to have accepted the new modified terms.

The materials on the “Natural Health Care” website or stores do not mean that they are available to be utilize in other locations other than Malaysia. Any access to them from locations where part or all content is illegal, is strictly prohibited. People who opt to access the “Natural Health Care” website from other locations beyond Malaysia may do so by their own free will, and shall be responsible for complying with their local laws. Please be informed that “Natural Health Care” could only deliver our goods to Malaysian addresses.

Disclaimer

Users shall bear all responsibilities and risk for using the “Natural Health Care” website. We provide information as how it is, and by using this website you are deemed to have consented to the possibilities of certain issues like inaccuracies or delays, etc. Even so, if a user chooses to rely on this content, he/she is doing so at his/her own risk. “Natural Health Care” should never be held liable to any part for any damages, including but not limited to loss of use, loss of data, loss of profits or business disruption. “Natural Health Care” does not guarantee that its website is free of these harmful components.

Medical Disclaimer

Information featured on the “Natural Health Care” website is not intended and should not be considered as medical diagnosis or as any form of treatment advices, and must not transcend any medical consultation from qualified physicians. The content is solely for your information and general knowledge and must not be seen as aiding any self-diagnoses. Before embarking on any supplement-consumption practices, one is strongly urged to consult a physician or a qualified health provider.

Practitioner Only Products

When purchasing practitioner-only products from “Natural Health Care”, it is the customer’s responsibility to select proper products, as in those suitable and correctly prescribed to them by their medical/ health practitioner(s), and should be consume in accord to the directions as advised by their practitioner(s). “Natural Health Care” shall not be held liable to any false or inaccurate information provided by a customer when they approached our representatives either via email or Livechat.

Pricing and Currency

Despite “Natural Health Care” doing our utmost best to provide accurate information and images, there could always be a possibility of errors occurring. Should an item be listed with an incorrect price, information, or image, “Natural Health Care” maintains the right to refuse or cancel any orders placed for that item. The company would either contact you with instructions for completing an order with mispriced items, or proceed to void your order and notify you of the cancellation. Prices and availability are subject to change without notice.
Prices displayed on the “Natural Health Care” website are listed and traded only in Ringgit Malaysia (RM). These prices are valid, effective and only intended within the country. All the prices listed have yet to include shipping, handling or government tax. They would be added to your invoice total eventually. A customer is fully responsible for paying all the aforementioned fees, if duly incurred. Our goods will not be shipped beyond the territories of Malaysia.

Copyright

The all the Contents in the official website of “Natural Health Care” such as design, text, graphics, icons, page headers, logos, sound, software, etc. are property of “Natural Health Care” and/or its website developers, and they are protected by international copyright law. All other trademarks and intellectual properties that appear on our official website are sole property of their respective owners. A customer is only allowed to possess/ keep an electronic copy and/ or a hard copy of certain parts or elements gathered from the “Natural Health Care” website for the purposes of placing an order(s) with “Natural Health Care”. If a need to utilize or replicate any of the abovementioned properties, one is required to have a prior written consent by “Natural Health Care”.

Login & Order

“Natural Health Care”shall make every effort to fulfil orders placed by customers through our website, but “Natural Health Care” shall not be liable to any person if we shall decline to accept all or part of an order for whatsoever reason, including but not limited to an unforeseen change to the products (as the case may be), or because the products may be unavailable. If applicable, “Natural Health Care” will proceed to fulfil the remainder of the order in accordance to these Terms and Conditions.
Access to “Natural Health Care” is gained through use of a personal password. The customer shall ensure that the password is kept strictly confidential to prevent unauthorized use. The customer shall accept responsibility for all activities that occur under the Customer’s Login and password. “Natural Health Care” shall use its best endeavours to prevent any unauthorized entry to the “Natural Health Care” internet site. However, “Natural Health Care” shall not be liable for any damages or losses whatsoever if any third party gains unauthorized access to the “Natural Health Care” internet site.

Payment

Payment for Products ordered through “Natural Health Care” can be made via our stipulated payment gateway such as Paypal, Kiplepay, by a valid VISA or MasterCard, FPX online banking or by Touch N' Go or Boost. The company strictly does not take responsibility for any case of credit card fraud. Liability rests with the bank that issued the cardholder’s card, and if the purchase is later deemed to be fraudulent, “Natural Health Care” is and will not be responsible for refunding the customer.
“Natural Health Care” accepts all payments before delivery of the Products would be arranged. If the payment is not or cannot be properly processed, the order will be rebuffed and the customer is advised to contact the card issuer to resolve any problem in order to continue using the card for any further purchases. If payment has already been made yet the order is rejected by “Natural Health Care”, the purchaser will be entitled for full refund. The receipt of the refund might vary, subject to the standard practice and the period of time the financial institution/ bank takes to finalise the refund. “Natural Health Care” may change our methods of payment at any time, and should that happen the company will notify customers by email or placing a notice on our website. “Natural Health Care” shall not be responsible for any loss suffered by any customer as a result of delay in the processing of the aforementioned refund from his/ her financial institution.

Cancellation Of Order

A customer may cancel his/ her order as long as “Natural Health Care” has yet to confirm its acceptance of the order. By doing that, the customer is ensured that no cost will be incurred. Should the customer require to make changes to its order, the customer is required to cancel the said order beforehand, then only should he/ she place a new order as a replacement thereafter. Cancellation or changes towards an order of such nature is only permitted if the same is performed and notified to “Natural Health Care” not later than 24 hours from the point when the initial order was made.

Out Of Stock Policy

At “Natural Health Care”, we deal with a myriad of international brands and suppliers and hence it is not possible to envisage an immaculate supply chain management. For that, our stock does fluctuate throughout the day, thus if and when we are out of stock, we will either ship your order, either partially or fully, the soonest we could. The lead time could take as long as 5 to 10 days, and if we are not able to meet that commitment, rest assured we will make a full refund on the amount you paid.

Additional Assistance

If you do not understand these Terms and Conditions or if you have questions or comments regarding these Terms and Conditions, we invite you to contact us via [email protected].

Protecting Your Privacy

Your privacy is our priority. Although we utilize the gathered information to enhance your online experience, we respect the right of our users to remain anonymous. “Natural Health Care” is absolutely committed to protect your details and will never sell our database to any third party nor disclose any user identities, unless instructed by a court of law, enforce the terms of our user agreement(s), or protect the rights, property, or safety of “Natural Health Care”, our users, or others.

What information do we collect and how do we use it?

A user’s personal information may be collected when:
i. A user purchases, orders, returns, exchanges or requests for certain info about our products or services;
ii. A user has contacted our customer service department;
iii. A user accesses or subscribes to our newsletter;
iv. A user offers feedbacks or suggestions.
*Vital information such as your name, phone number, shipping address, email address and credit card information (if and when necessary) will be requested when you make purchases via this website, to allow “Natural Health Care” to process and fulfil your orders.

How does “Natural Health Care” protect customer information?

All purchases made via the “Natural Health Care” website are processed through a secure server, of which all information entered shall be encrypted before it sends to us. All data we collected is protected by several layers of encryption and security to prevent unauthorized access. All credit card details are not stored online for more than the duration of a transaction.

Cookies

The “Natural Health Care” website’s cookies do not contain any personally identifying information. They enable a user to login and place online orders once he/ she is subscribed. Cookies need to be enabled to use the “Natural Health Care” website, nevertheless a user may also configure his/ her preferred cookies settings on the web browser.

Your Consent

By choosing to use the “Natural Health Care” website, it automatically denotes that you have agreed to the company’s collection and utilization of the abovementioned information. If our privacy policy has been changed, we will post those changes on this page to notify our customers of how info is collected, utilized and disclosed. The Company may make changes to its Privacy Policy at any time without being obliged to provide any notification, prior or post changes. By visiting our website, it indicates that you aware of, and have accepted our Privacy Policy. If you do not agree to the terms of this Privacy Policy or any of its revisions, please stop to access the website.

Shipping

“Natural Health Care” will deliver the goods to its customers via a courier service company of our choice, where delivery covers only the territory of Malaysia. In normal circumstances, it takes around five (5) working days for processing from the date of order confirmation for Peninsular Malaysia, and up to 8 (eight) working days for East Malaysia including Labuan. You will be notified if an order takes longer than it normal does.
Please be informed that no delivery services shall be available on Sundays and public holidays. Address cannot be changed once order is confirmed and paid, and the company will not take responsibility for any wrong address provided by customers.
“Natural Health Care” will strive to deliver the goods at the best possible quality and condition to customers, however we cannot guarantee any firm delivery time. We shall not be held liable for any delay in delivery services if it has been due to causes beyond control or force majeure. “Natural Health Care” reserves the right to hold back the delivery of any goods to a customer if it has doubts of whatsoever as to the customer’s credit worthiness or inadequate identification.

Damaged During Shipping

“Natural Health Care” goes to great length to secure the condition of the packages that we send to customers. However, we outsource the shipment to third party courier companies, and thus it is still possible that items may be damaged during shipment at times, although only sporadically. These companies are responsible for the goods during transportation. We encourage customers to open the package the moment you receive it, and any damage is identified, kindly make claims against the forwarding company. “Natural Health Care” will not be responsible for any items that are damaged during the shipping process.

Postage Charges

Postage charges do apply, and they are automatically included into the total sum when you add the items to the cart and proceed to checkout. The postage rates are only for destinations within Malaysia.

Tracking And Uncollected

Please note that a unique tracking number will be sent to your email once the order(s) had been sent. In some cases, it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.
In case you are not around during the time of delivery by the 3rd party courier service, they will most likely contact you before they bring the parcel back to their office and leave it there for self-collection. Kindly collect the goods from the office of the aforementioned courier service. “Natural Health Care” will not be resending parcels if uncollected parcels are returned to us, unless customer made special request will a top up for courier charges again.

Return & Refund Policy

“Natural Health Care” is always vigilant to ensure all orders are correctly fulfilled, however, if the case where any discrepancy of products delivered does occur, and for that a customer wishes for a return or refund, please be in touch with us via email [email protected] within seven (7) days upon receiving the products. Our customer service officers will be in contact with the customer within seven (7) days after we are alerted, to provide the customer with the proper procedures in respect of the return of products or refund.
“Natural Health Care” have a “Strictly-No-Refund”/ “Strictly-No-Exchange” policy for vitamins and supplements products to safeguard the quality of our products, unless when received by customers the goods were already not in good condition, or under the following reasons:
a. If the product is out of date or expired; or
b. If the wrong product which is different from the order is delivered
Other than vitamins and supplements, “Natural Health Care” allow exchanges for other types of products/ goods, under the following reasons:
a. If any product has been delivered in a damaged or defective condition; or
b. If the product is out of date or expired; or
c. If the wrong product which is different from the order is delivered
Unless the fault lies with “Natural Health Care”, the customer shall be the party to bear any cost in postages should any “exchange of goods” request arise.
If and when a customer is wrongly charged more than the value of a product as shown on our website when purchasing, rest assured we will make a refund to the customer the difference. Before making any refund for a returned product by a customer, it is a mandatory procedure that “Natural Health Care” conduct an examination to qualify them for reimbursement. We would reiterate that the return of a product by customer does not automatically merit a refund.
All refunds will be made via the same more of payment within 2 months, subject to the refund policy and the common practice of the appointed bank or financial institution. “Natural Health Care” shall not be held liable to any loss that a customer or any party may suffer as a result of any delay in the processing of refunds by a financial institution.